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Part-Time Technical Support Specialist

Technical Support Professional - Grand Forks, ND (Part Time)

Location: Grand Forks, ND or Work From Home

This is a remote position. To be considered for employment the candidate(s) must reside within one of the following states: Arizona, Florida, Georgia, Illinois, Minnesota, Montana, Nevada, North Dakota, Oklahoma, South Dakota, Texas, or Wisconsin.

 

Technical Support Specialist

Solugenix is looking for an individual with a strong work ethic, solid customer service, communication, and problem-solving skills to join our helpdesk. We provide technical support and over-the-phone troubleshooting for computer hardware and software.

This position comes with $13.00/hour plus shift differential. We will provide all the training and equipment you need to thrive in this position! Solugenix also has high internal hiring practices for opening positions, part-time could turn into a career!

Position Mission:

This is a part-time position working 25 hours a week, 5 hours a day. Hours would be mornings 6-11 AM CST up to 8 AM – 1 PM CST depending on what the needs of the business are and the availability of the employee.

Weekend availability preferred but not required.

We provide technical support for custom point-of-sale software, hardware, network communications, Windows 7, and Windows 10, through remote management delivering high customer satisfaction through excellent customer service.

Position Responsibilities:

  •  Answering inbound calls or emails and troubleshooting issues through to resolution
  •  Provide accurate documentation for all caller incidents
  •  Following up with the customer on open issues
  •  Escalate advanced help requests as needed
  •  Demonstrates excellent teamwork behaviors and ability to work within approved processes

Qualifications:

  •  Strong customer service experience
  •  Strong communication skills
  •  Strong problem-solving and research skills with the ability to take ownership of a problem
  •  Can-Do attitude
  •  Ability to support customers with various knowledge levels
  •  A Drive to learn, and grow.
  •  Type 35+ WPM
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