Technical Support Professional - Grand Forks, ND (Part Time)
Location: Grand Forks, ND or Work From Home
This is a remote position. To be considered for employment the candidate(s) must reside within one of the following states: Arizona, Florida, Georgia, Illinois, Minnesota, Montana, Nevada, North Dakota, Oklahoma, South Dakota, Texas, or Wisconsin.
Technical Support Specialist
Solugenix is looking for an individual with a strong work ethic, solid customer service, communication, and problem-solving skills to join our helpdesk. We provide technical support and over-the-phone troubleshooting for computer hardware and software.
This position comes with $13.00/hour plus shift differential. We will provide all the training and equipment you need to thrive in this position! Solugenix also has high internal hiring practices for opening positions, part-time could turn into a career!
This is a part-time position working 25 hours a week, 5 hours a day. Hours would be mornings 6-11 AM CST up to 8 AM – 1 PM CST depending on what the needs of the business are and the availability of the employee.
Weekend availability preferred but not required.
We provide technical support for custom point-of-sale software, hardware, network communications, Windows 7, and Windows 10, through remote management delivering high customer satisfaction through excellent customer service.
Answering inbound calls or emails and troubleshooting issues through to resolution
Provide accurate documentation for all caller incidents
Following up with the customer on open issues
Escalate advanced help requests as needed
Demonstrates excellent teamwork behaviors and ability to work within approved processes
Strong customer service experience
Strong communication skills
Strong problem-solving and research skills with the ability to take ownership of a problem
Ability to support customers with various knowledge levels