View Our Website View All Jobs

Customer Service Logistics Coordinator

Customer Service Logistics Coordinator

Residency Requirements: Arizona, Florida, Georgia, Illinois, Minnesota, Montana, Nevada, North Dakota, South Dakota, Texas, or Wisconsin

Duration: Full Time

Rate: $16.00 - 17.00 per hour, differential for French fluency

Solugenix is looking for a motivated Customer Service Logistics Coordinator to work Monday - Friday. Fluency in French is a plus! 

Qualifications:

•2-4 years Customer Service and Logistics Coordinator experience in a high-volume contact center environment
•Tech Savvy: typing, navigating through multiple applications while engaging with customers, internal and external departments, etc.
•Strong written and verbal communication skills
•Strong phone presence: Ability to navigate through phone queues while working towards maintaining contact center metrics and building strong relationships with customers
•Strong organizational skills.  Must be able to track and manage multiple shipping issues and resolutions, as well as coordinating with multiple internal and third-party departments to completion
•Self-motivated and able to manage time efficiently.
•Proficiency in Windows, Excel, Word, Ticketing Systems

Responsibilities:

•Manages and tracks shipping issues as reported by customers
•Coordinates with third-party logistics, Customer Service, AR, and Management to research and resolve lost/mis-directed/incorrect shipments for customers.
•Achieves SLA targets and call metrics to ensure high customer satisfaction
•Understands order entry and order processing procedures
•Takes full accountability for customer satisfaction with a highly professional personality and demeanor

Education and/or Experience

•High School diploma required. 
•College degree is highly desirable.
•1 to 2 years' experience in a customer master environment
•Knowledge of Medical/Life Sciences work experience
•Experience with MS Excel
•ERP experience (SAP experience is preferred)

Other Skills and Abilities

•Excellent verbal and written communication skills
•Strong attention to detail is essential, including correct spelling and correct documentation of a sequence of numbers
•Ability to successfully present company policies and procedures
•Ability to follow written and verbal instructions
•Ability to work with changing priorities
•Ability to listen effectively
•Ability to work independently with limited direct supervision
•Ability to successfully communicate with other departments within the company
Read More

Apply for this position

Required*
Apply with Indeed
We've received your resume. Click here to update it.
Attach resume or Paste resume
Attach resume as .pdf, .doc, .docx, .odt, .txt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity and/or Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity
Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER
Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 5/31/2023
Why are you being asked to complete this form?

We are a federal contractor or subcontractor required by law to provide equal employment opportunity to qualified people with disabilities. We are also required to measure our progress toward having at least 7% of our workforce be individuals with disabilities. To do this, we must ask applicants and employees if they have a disability or have ever had a disability. Because a person may become disabled at any time, we ask all of our employees to update their information at least every five years.

Identifying yourself as an individual with a disability is voluntary, and we hope that you will choose to do so. Your answer will be maintained confidentially and not be seen by selecting officials or anyone else involved in making personnel decisions. Completing the form will not negatively impact you in any way, regardless of whether you have self-identified in the past. For more information about this form or the equal employment obligations of federal contractors under Section 503 of the Rehabilitation Act, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition. Disabilities include, but are not limited to:

  • Autism
  • Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, or HIV/AIDS
  • Blind or low vision
  • Cancer
  • Cardiovascular or heart disease
  • Celiac disease
  • Cerebral palsy
  • Deaf or hard of hearing
  • Depression or anxiety
  • Diabetes
  • Epilepsy
  • Gastrointestinal disorders, for example, Crohn's Disease, or irritable bowel syndrome
  • Intellectual disability
  • Missing limbs or partially missing limbs
  • Nervous system condition for example, migraine headaches, Parkinson's disease, or Multiple sclerosis (MS)
  • Psychiatric condition, for example, bipolar disorder, schizophrenia, PTSD, or major depression
Please check one of the boxes below:

PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.

You must enter your name and date
Your Name Today's Date